Quality Policy
As one of the leading companies in the UAE, Highscope Engineering FZC’s success depends on its ability to focus on Quality as a top priority throughout its business activities, based on the principles of continuous improvement and Highscope Engineering FZC’s values.
This Quality Policy outlines the framework for effective Quality Management throughout “Highscope Engineering FZC” in accordance with applicable international standards, ISO 9001:2015, legislation, and contractual obligations, and to satisfy the applicable requirements of its customers, stakeholders, and interested parties.
This commits us to the following obligations:
- Enhance customer satisfaction by providing the best services that meet the needs and exceed the expectations of its customers.
- Updating and monitoring the Quality Management System with a view to continually improving it.
- Provide Training to all the employees to enhance their competency and Professionalism.
- Ensure effective communication, both internal and external, to ensure a program of continual quality improvement.
- Engage its employees to set measurable objectives and targets for QMS, revise objectives through regular review, audit, and monitoring of its performance.
Quality Objectives
- Quality checking at every stage.
- To become Zero complaint organization on our services.
- Immediate action upon customer complaints within 24 hours.
- Adoption of up-to-date know-how for the enhancement of performance.
Safety Policy
At Highscope, we make sure that our organization is a safe place and that the environment, facilities, equipment, and substances are subject to safe systems of work to prevent risks to health or safety. It is our policy to ensure that safety is a line management responsibility. We conduct periodic meetings to monitor the effectiveness of our safety policy. We also educate and train our new employees to maintain an ongoing safe working environment in our firm before they begin their duty.
We promote personal responsibility to avoid and prevent health hazards and injuries to themselves and others who may be affected by their acts or omissions, and to cooperate with the organization to comply with its duties, requirements, and statutory obligations.
